Technical Requirements for Online Courses

If there are technical problems with our systems, please contact the Student Help Desk for assistance.

If there are technical problems with your computer or Internet connectivity, we are unable to assist you.

Instructors are responsible for teaching course curriculum - not how to use your home computer.

It is the student's responsibility to be technologically capable to take an online course, i.e. you should be computer literate and Internet experienced! Check to see if you're ready for online learning.

Since your course will be accessed through your computer and Internet connection, it is important that you have the proper computer configuration. Outlined below are the basic technical requirements (minimum and recommended) for participation in an online course.

Some online courses will have additional technical requirements - please check the individual course link (see course schedule) or contact the instructor for details.

 

Minimum Computer Configuration

2 GHZ Processor (Dual Core) or better

4 GB RAM (or more)

Internet access with an E-mail Account

Broadband (Cable or DSL)
    Prefer Ethernet (not Wireless)

Cookies Enabled

JavaScript Enabled

Plugins:  Latest Version of:  Adobe Reader, Flash, and Java

Course-specific plug-ins*

Course-specific software*

Course-specific hardware*

Recommended Windows Software: Microsoft Office 2007 or Office 2010

Recommended Mac OSX Software: Microsoft Office Office 2011

* Some courses may have additional technical requirements.

 

Blackboard Browser Requirements

Blackboard™ Learn Release 9.1 SP11 is tested with a variety of technologies. The following information comes from the Blackboard website.

Certified: fully tested and supported. 
Compatible: partially tested but should function properly. 
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested. 

Windows Operating System

  IE 10 IE 9 IE 8 Firefox
(ESR)
Firefox
(Final Release Channel)
Chrome
(Stable Channel)
Windows XP (32-bit)* Unsupported 
by Microsoft
Unsupported
by Microsoft
Compatible Certified Compatible Compatible
Windows Vista (32-bit) Unsupported 
by Microsoft
Certified Compatible Certified Certified Compatible
Windows Vista (64-bit) Unsupported 
by Microsoft
Compatible Compatible Certified Compatible Compatible
Windows 7 (32-bit) Compatible Certified Compatible Certified Certified Certified
Windows 7 (64-bit)  Certified Certified Compatible Certified Certified Certified
Windows 8 (32-bit) Compatible Unsupported 
by Microsoft
Unsupported 
by Microsoft
Certified Certified Certified
Windows 8 (64-bit)  Certified Unsupported 
by Microsoft
Unsupported 
by Microsoft
Certified Certified Certified

NOTE:  IE 7 and older versions of IE are no longer supported.

Firefox 3.6 is no longer supported.

 

Mac OSX Operating System

  Safari 6.0.1 Safari 5.1 Safari 5.0 Safari 4.0 Firefox
(ESR)
Firefox  
(Final  Release Channel)
Chrome
(Stable Channel)
Mac OSX 10.6 Unsupported 
by Apple
Certified Certified Compatible Certified Certified Certified
Mac OSX 10.7 Certified (10.7.5) Certified Unsupported
by Apple
Unsupported
by Apple
Certified Certified Certified
Mac OSX 10.8 Certified (10.8.2) Certified Unsupported 
by Apple
Unsupported
by Apple
Certified Certified Certified

Configuration Notes:

  • 64-bit Client Operating Systems: We are generally un-prepared to test 64-bit versions of client operating systems.  We will continue to keep Windows XP 64-bit unlisted.  64-bit Windows Vista and Windows 7 will remain Compatible [June 2011]
  • Internet Explorer 8 is only supported in Standards Mode.
  • Internet Explorer 9 is only supported in Standards Mode.
  • Blackboard strives to make all its products as accessible as possible.  JAWS 11 and 12 are used during accessibility testing of 9.1 SP7.
  • Chrome support: due to the auto-update feature of Chrome, support is based on the version available at the time of testing - release docs will note version tested.
  • Firefox support: due to the auto-update feature of Firefox, support is based on the version available at the time of testing - release docs to note version tested.
  • Note on OSX 1.8 Java is no longer shipped as part of the OS install and must be downloaded and installed by users on request of application/applet - this is a one time action on the part of the user.

 

Client Technology Highlights of Changes from Previous Service Packs

  • OSX 10.8/Safari 6.x support added
  • Windows 8 and IE10 support added (focus on 64 bit)

 

Technologies NOT supported

  • Internet Explorer 6, 7
  • Firefox 1.5, 2.0, 3.0, and 3.5
  • Safari 2.0, 3.x  (or any version on Windows)
  • Windows XP 64-bit (unlisted)
  • Mac OSX 10.3, OSX 10.4, OSX 10.5
  • JRE 5 though it may continue to work