Consumer Services

Students in a classroomThe Consumer Services program prepares students for a wide variety of employment opportunities that link the consumer, business, and government and improve communication among all three groups. This includes acting in a responsible manner to consumer problems and trends and providing information so that the consumer can use the products and services of a company correctly and with maximum benefits.

This Program offers coursework for professional improvement and retraining as well as core courses to be utilized as transfer courses for students pursuing a Bachelor’s degree in programs involving Family and Consumer Sciences/Home Economics, Business/Credit Counseling, or Consumer Affairs.

FALL 2013 Class Schedule

Award Types

Associate in Science Degree

Completion of the certificate program and a minimum of 60 units including the general education requirements with an overall GPA of 2.0 qualifies the student for the Associate in Science degree. A minimum of 12 units must be completed at Saddleback College.

Certificate of Achievement

The awarding of a Certificate of Achievement acknowledges to the recipient and the potential employer that all courses in an approved occupational program have been completed. The courses are chosen by the faculty on the basis of determination of educational experiences which lead to vocational competency.

Students with previous educational or vocational experience who wish to waive a course on the certificate list may be expected to verify equivalency through examination. Petitions for course waivers or substitutions are available in both the Office of Admissions and Records and the Counseling Office. When waivers and substitutions have been approved, a minimum of 18 units must be included in the certificate program.

The Certificate of Achievement is issued upon the completion of the following:

  1. The required courses in the certificate area.
  2. A minimum of twelve (12) units in residence at Saddleback College. At least one course required in the certificate must be completed at Saddleback College.

It is the student's responsibility to make a formal application for the Certificate of Achievement to the Office of Admissions and Records.

Employment Opportunities:

Entry-Level  Positions include:
  • Consumer Advisor
  • Consumer Free-lance Consultant
  • Consumer Counselor
  • Consumer Energy Specialist
  • Community & Volunteer Organizations
  • Customer Credit Counselor
  • Customer Relations
  • Customer Service, Call Center
  • Customer Service Representative
  • Product Representative
  • Public Relations
  • Programs for Older Adults
With Further Education and Experience:
  • Complaint Administrator
  • Consumer Columnist
  • Consumer Protection Specialist
  • Credit Reporter
  • Financial Counselor
  • Life/Home Management Advisor
  • Manager, Customer Service
  • Workforce Analyst

Course Guide

Curriculum

Curriculum changes as industry standards transform. Please refer to the Saddleback College Catalog website as the following requirements may have changed since this webpage was published.

Course ID Title Units
BUS125 Human Relations in Business 3
BUS160 Intro to Small Business Management 3
CIM112 Microsoft Office 3
FCS 115 Consumer Issues 3
FCS142 Life Management 3
CWE 180* Cooperative Work Experience: Consumer Services 2
Select ONE Specialty Area 6-7
Total 23-24

 

Specialty Area 1 - Foods & Nutrition:

Course ID Title Units
FN 50 Fundamentals of Nutrition 3
FN 110* Food Preparation Essentials 3

 

Specialty Area 2 - Interior Design:

Course ID Title Units
ID 110 Fundamentals of Interior Design 3
ID 116 Interior Materials & Products 4

 

Specialty Area 3 - Fashion:

Course ID Title Units
FASH 31 Textiles 3
FASH 150 Fashion Apparel & Professional Techniques 3

*Course has a prerequisite, co-requisite, limitation, or recommended preparation; see course description.

You can email Suzanne Hewitt or call (949) 582-4598 for more information.